What makes a product a premium one?
They will have characteristics of excellence exceeding that of other products. Yearly, each product will be audited and re-assessed and revalidated as a premium product for the following year. They will all have and will need to meet the following criteria:
- Technical support for life
- Enhanced product training of our staff to very advanced levels
- Enhanced QC to meet very stringent requirements
- Availability of additional, free, product training for our customers
- They meet our longevity expectations and a “cost of ownership” of at least 5-7 years
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For products not designed or manufactured by Van Walt, there are some additional requirements
- Regular meetings, online or in-person with the supplier
- Annual performance review of the supplier
- Yearly visit to the supplier in order to review their facilities and compliance to the relevant certifications or certificates.
