Working together!

June 18, 2013

Each year we ask our customers how we have done. A link to an online survey is sent to over 400 customers asking them to rate us on our performance: from the quality of our equipment to the level of service we provide, if items arrive on time and do we offer value for money?  We are delighted to receive feedback; using the good for staff motivation, training and affirming procedural management and the less positive to improve how we do things in the future. We act on every comment, reviewing each completed questionnaire – the research is just one way we can connect more closely with our customers.

With suppliers we also like to nurture close working relations. We audit and inspect key suppliers, visiting their premises at least annually. We look at their production methods and quality control is checked, contamination sensitive materials are analysed and determined contaminant free and hallmarked.  We try to keep up with new developments, staff changes, equipment launches and achievements. We take pride in working with some of the most important names in groundwater monitoring and environmental research like Schlumberger Water Services, Eijkelkamp Agrisearch, Geotech Environmental Equipment and Xylem/YSI.

That’s why we were delighted and wanted to share with our customers the recent award received by Geotech, our supplier of innovative pumps, tubing and filters. Geotech was awarded the President’s “E” Award for Exports at a ceremony in Washington, D.C. The “E” Awards are the highest recognition any U.S. company may receive for making a significant contribution to the expansion of U.S. exports.

“Exporting continues to be the one of the building blocks of our sales growth, and we are honoured to receive the “E” Award,” said Jeffrey Popiel, Geotech’s President and CEO. “Export sales got us through the downturn in 2008 and during the past four years, export sales have grown 40%, enabling us to add jobs and bringing much needed equipment that helps to improve the environment into areas which previously could not access these resources.”

Geotech has 98 employees worldwide and is a leader in the design, manufacture and distribution of groundwater sampling, monitoring and remediation equipment. State-of-the-art manufacturing, machining, thermo-plastic extrusion, contract manufacturing and injection plastic moulding capability has allowed Geotech to innovate cost-effective solutions to tough environmental problems for its extensive government, consulting and private industry customers.  To read more click here.

Not had the chance to comment on our performance, you can always complete our Customer Feedback Form and tell us what you really think!