The importance of a piece of paper!

July 18, 2012

I have long recognised the importance of a piece of paper – but then again I have age on my side!  But over the last few days the significance of certain pieces of paper has been brought home in quite a few ways!

My son’s recent graduation ceremony where he collected his Degree from the Chancellor of the University; without this document he couldn’t complete his registration for his Master’s Degree in September; his application for a bursary wasn’t valid and quite frankly we (Mum & Dad) still couldn’t quite believe his First Class Honours Award until we actually saw it in writing – Proud Parents!

The sad loss of a much loved Uncle and preparations for the funeral, cancelling holiday flights and arranging the Wake – nothing can be done or claimed without a copy of the Death Certificate.

And, just this week, here at Van Walt our ISO audit.  The piece of paper that confirms we passed serves to validates our commitment to customer service through better processes, audit trails, customer feedback, staff training and development.  At Van Walt we recognise that the ISO certificate that represents our accreditation means much more than a just a piece of paper – well done to everyone in the business that helps make this happen.

Tracey Daley