May 9, 2012

The definition of compatibility is: capable of existing or performing in harmonious, agreeable, or congenial combination with another or others.

Interestingly my cat and dog, on a cold rainy Bank Holiday have learned compatibility, keeping warm together in the basket – cosier when there’s two!

If only it was as easy with customers. We should be completely compatible with our customers – you want equipment that gives you out of box performance, first time, every time, delivering accurate, consistent results whatever the weather.  We want to deliver to you equipment that arrives on time, works according to specifications and continues to delight and perform for you day in, day out. Easy!

How come this doesn’t happen every time? Communication; equipment isn’t infallible; Acts of God ….  So, if you have any questions please, talk to us. If we’re not sure forgive us if it feels we are interrogating you with questions because we know that, at the end of the day, it’s your custom that sustains us and we want to do all we can to ensure we deserve your continued business and loyalty. 

 Tracey Daley

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