Like any business, Van Walt Ltd has to keep personal data about staff, customers and potential customers. When you fill in the contact form on our website, for example, we need to keep a record so we can get back to you. Data is held so we can deliver our equipment and services, and so we can provide useful information to you relating to our equipment, business and sector in which we operate.
We hold information such as your first and last names: your business email address, phone number and postal address. We will have details about the equipment we have quoted and sold to you, plus a record of our contact with you.
As a responsible company, Van Walt stores all data on secured computer systems. Anything that is archived will be placed on encrypted drives.
We use third-party customer database software, ACT, which is backed-up daily. The same goes for the Microsoft services we use, such as Word, Excel and PowerPoint, which store information on Microsoft's cloud servers. We also use Swiftpage for marketing purposes: to send emails and to manage customer and prospect lists.
These third parties are not permitted to share your data or to use it for marketing purposes.
We will keep your data in our systems until it is no longer relevant to our business, but you can request that we remove or update it at any time.
Your data belongs to you which means you can request copies of your personal data at any time. You also have the right to be forgotten, so if you ask that we delete your data, we will do so or provide a valid reason why we are unable to. We will require proof of your identity before deleting your data.
Unsubscribing is not the same as a request for us to delete personal data. If, for example, you unsubscribe from a mailing list, it is necessary to keep your email address on record to prevent marketing email from being sent to you. If we were to delete that information, we would have no way to tell if you have unsubscribed. This does not affect your right to request erasure of your personal data.
If, for any reason, you are unhappy with the way your personal data is treated by us, you have the right to complain to a supervisory authority. In the UK, that would be the Information Commissioner's Office (ICO).
Anyone who visits our website will automatically have data about them collected via Google Analytics. This gives us broad information about what people are doing on our website and which pages they are looking at. It does not provide us with personal information that could be used to identify individuals.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors, to see how visitors move around the site when they are using it and to distinguish you from other users. This helps us to provide you with a good online experience when you browse our website and allows us to improve our site and how it works, for example, by ensuring that you can easily find what you are looking for.
Because we use third-party, cloud-based software, some data will be processed by these external organisations. Van Walt will also process some of this data on our own systems. In both cases, the controller of the data is Van Walt Ltd.
What we won't ever do is sell your data. And if you sign up to receive information from us you will only receive marketing material from Van Walt as a result – no one else.
Contact Tracey Daley at email@example.com or write to us at Van Walt Ltd, Prestwick Lane, Grayswood, Haslemere, Surrey, GU27 2DU.