For many years Van Walt has resisted going down the ISO process because we believed we already had the necessary procedures, practices and measures in place to ensure we delivered excellent service to our customers. But we can resist no more and have finally resolved to get ourselves accredited to the ISO 9001 standard!
Having audited our own processes and documented individual procedures into a Quality Manual we found we met and exceeded most of the requirements. Now we are awaiting the final audit before we can adopt the ISO accredited logo on all documentation and communications.
Watch this space because we hope to be fully accredited before the next issue of Water Chestnuts!